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Online Ticketing

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General Terms and Conditions

Last modified: June 2018


Trade visitors
General Terms and Conditions for online ticketing (electronic ordering of admission tickets)

1. General

All orders will be accepted and processed only under the conditions set down here by Mesago Messe Frankfurt GmbH (hereinafter referred to as “Mesago”). Customers’ terms and conditions that differ from these will not be valid. By placing an order, customers acknowledge these conditions, even if their order indicated other terms of sale. Additional agreements will only be legally binding if these are confirmed by us in writing. Special arrangements do not annul the remaining conditions. The acquisition of admission tickets for resale is prohibited.
The customer must be a trade visitor. Trade visitors are defined as visitors attending an exhibition for reasons relating to their employment or for business purposes.

2. Offers and prices

Offers and prices are non-binding at all times. Prices cease to be valid when a new price list is issued. Our prices include the VAT required by law.

3. Order confirmation and invoicing

Once your order has been received, you will be sent an order confirmation with your invoice by email. In the event that an order is not confirmed separately, the invoice will also serve as an order confirmation.
Online tickets are generated and sent by Messe Frankfurt Venue GmbH by order and for account of Mesago Messe Frankfurt GmbH, 70178 Stuttgart, Germany, VAT ID DE147794792. The invoice will be sent as a PDF file.
By ordering tickets online, the online ticketing customer agrees to the electronic generation and transmission of online tickets and invoices. Customers are not entitled to receive an invoice in paper form.
We make particular reference to the requirement for companies to retain and file electronically received documents in accordance with the German Tax Code, the German VAT Act, the generally accepted principles of computer-assisted accounting systems (GoBS) and the principles of data access and auditing of digital documents (GDPdU). According to the GDPdU and Section 14b of the German VAT Act, the e-mail transmitted by Mesago and the attached PDF invoice file need to be retained and filed in digital form.
Mesago will not be liable for any errors or damages resulting from incorrect procedures or insufficient technical equipment on the part of the invoice recipient in connection with invoices sent to him/her electronically.
Furthermore, Mesago will not be liable for any invoices or input taxes that are not recognised by the German tax authorities, unless this is due to a reason caused by Mesago.
Admission tickets cannot be returned or refunded, except in the event that an event is cancelled, in which case the nominal value of the admission ticket will be refunded.

4. Terms of Payment

Payment for online tickets can be made by credit card or PayPal when ordering. This payment will be processed by an external service provider.

5. Liability

Mesago will only be liable without any limitation for damages suffered by customers insofar as these are due to deliberate or grossly negligent conduct. In the case of a minor breach of duty, Mesago will only be liable when there is a breach of its material contractual obligations (contractual conditions). Contractual obligations shall mean obligations which are imperative for the proper execution of the agreement and in the fulfilment of which the customer may normally trust. In this case, Mesago’s liability will be limited to direct damages suffered by the customer that are typical for the contract and that were foreseeable at the time the contract was concluded. This will also apply to breaches of duty by legal representatives and/or vicarious agents of Mesago. Liability for injury to life, body or health will remain unaffected by this liability restriction.
External links may lead to internet providers whose content does not lie within the responsibility of Mesago. These links are recognizable as such from the context or are indicated separately. Mesago has no influence whatsoever on the content of these websites and cannot be held responsible for same. In particular, Mesago expressly distances itself from the views expressed on these websites. Furthermore, responsibility can only be attributed to Mesago insofar as it had knowledge of infringements and insofar as it would have been technically feasible and within reason for Mesago to prevent its use (section 8(2) Telemediengesetz – German Telemedia Act). Mesago has examined the external content to a reasonable extent for possible infringements. No infringements of copyrights, brand rights, personality rights or violations of competition law on the websites of third party providers were evident or known to us; the same applies to any criminal offences committed on these websites. Liability for content and damages arising from the use or non-use of such information rests solely with the provider of these web pages and not with those who only feature links to the publication in question. This limitation will also apply in the same way for external input in guest books, discussion forums and mailing lists set up by Mesago.

6. Other provisions, safeguarding clause

In the event that any of the individual provisions contained in the contract with the customer – including these General Terms and Conditions – should be or become wholly or partially invalid, this shall have no bearing upon the validity of the remaining provisions. In this case, the fully or partially invalid provision will be replaced with another provision that most closely approximates the commercial intent of the invalid provision in a legally recognized way. The same will apply for the need to fill any gaps in the provisions.
Only German statutory regulations will apply.
Sole place of jurisdiction for registered traders, for individuals who do not have a general place of jurisdiction in Germany and individuals who have relocated their legal or ordinary residence outside of Germany since signing the contract or whose legal or ordinary residence is not known at the time that the suit is brought shall be the location of the registered seat of Mesago Messe Frankfurt GmbH in Stuttgart, Germany.